RN Nurse Care Manager (Non-Medical Home Care)

Full Heart Home Care LLC is an independent non-medical home care agency based in Marietta that provides companion and personal care services to seniors and other adults who require assistance in their homes. We are licensed in 10 counties and primarily serve clients in Cobb, Fulton and Dekalb.

We are seeking an experienced Registered Nurse to become our next Nurse Care Manager. As a young and growing company, we are looking for a motivated and dynamic professional to help us continue to exceed our clients’ expectations with the highest quality care and superior customer service. This is an exciting opportunity to be a big part of a small team, directly impacting individuals and families in our community. The successful candidate will be compassionate, reliable, personable and capable of performing job duties with minimal supervision.

Schedule & Benefits
This is a full-time role, with the expectation of 40 working hours per week, though days and times may vary according to business needs. Participation in our on-call rotation is required, with a minimum commitment of one weekend per month or equivalent. Work will take place in a combination of our Marietta office, out in the field within our service area, and your home or other remote location.

Benefits
• Competitive salary commensurate with experience
• Health, dental and vision insurance (company pays 50% of premiums)
• Paid time off (PTO)
• Small and collaborative administrative team

Job Responsibilities
Primary responsibilities include but are not limited to:

1. New Clients
• Scheduling and performing prospective new client assessments
• Consultative selling to convert leads to clients
• Writing and maintaining Service Agreements and Care Plans in compliance with state regulations

2. Caregiver Preparedness
• Participating in New Caregiver Orientation, including skills evaluation and training
• Briefing caregivers and facilitating client / caregiver introductions
• Supervising, supporting and coaching caregivers

3. Quality Assurance
• Monitoring shift notes and client conditions
• Performing supervisory visits and unannounced quality assurance visits to assess quality of care and client satisfaction
• Tracking and reporting incidents, compliments and complaints

4. Community Relations
• Establishing and nurturing relationships with referral sources
• Participating in networking events
• Contributing to marketing efforts

Additional responsibilities include providing care coordination for clients enrolled in this standalone service, ensuring regulatory compliance, performing miscellaneous administrative duties and other tasks as assigned.

Ideal candidates will be:
• Highly self-aware and adaptable
• Conscientious, fastidious, accountable
• Warm, sincere, empathetic, approachable
• Practical and solution-oriented
• Able to remain calm in stressful situations

If you think you might be our next Nurse Care Manager, please apply now! Thank you for your interest in working with Full Heart Home Care.

Minimum Requirements
• Valid Georgia Registered Nurse (RN) license
• Valid driver’s license and reliable transportation
• Excellent communication and interpersonal skills
• Strong initiative, accountability and service-orientation
• Proficiency with Microsoft (Word, Excel, PowerPoint) and Google (Gmail, Calendar, Drive) programs
• At least 5 years of nursing experience

Preferred Qualifications / Experience
• Experience in non-medical home care, home healthcare and / or home hospice strongly preferred
• Clinical and administrative nursing experience
• Supervisory experience