Senior Operations Specialist

Job Title: Senior Operations Specialist – Assisted Living Facilities

**Traveling Required 75% of the Time**

About Us:
We are a rapidly expanding Senior Living company, owning and operating 17 assisted living communities across 11 states. We are seeking an experienced and dynamic Senior Operations Specialist to oversee and enhance daily operations at our senior living facilities. The ideal candidate will ensure compliance with regulations, optimize operational processes, and support our staff to deliver exceptional care to residents. This role requires someone with prior Executive Director experience, a strong background in senior living, and the ability to travel frequently.

Key Responsibilities:

Oversee and evaluate the operational performance of 17 senior living communities across multiple states.
Travel to facilities approximately 75% of the time to provide on-the-ground support and guidance to community teams.
Ensure all facilities comply with state, federal, and local regulations.
Develop and implement best practices to improve operational processes and enhance efficiency across all communities.
Provide leadership, mentorship, and training facility staff to optimize performance and ensure quality resident care.
Assist with budgeting, financial planning, and reporting to ensure communities are financially stable and meet business goals.
Conduct regular audits, quality assurance checks, and ensure that operational standards are met.
Collaborate with executive leadership to support the company’s strategic growth and operational goals.
Act as a liaison between corporate and on-site teams, resolving any issues and fostering strong relationships.

Qualifications:

Bachelor’s degree in business administration, Healthcare Management, or a related field.
Must have prior experience working as an Executive Director or in a similar senior management capacity in the senior living or healthcare industry.
A valid LPN license and Administrative Certification required.
3+ years of experience in a management or operations role, preferably within a senior living, healthcare, or long-term care setting.
Strong knowledge of regulatory requirements specific to senior living and healthcare.
Exceptional communication, leadership, and organizational skills.
Ability to analyse operational data and implement improvements.
Willingness to travel 80% of the time to support facilities in 15 different states.
Proficiency in standard office software (e.g., Microsoft Office, CRM tools) and facility management systems.

Requirements:

Experience in senior care, nursing homes, or assisted living settings is preferred.
Knowledge of medication administration protocols, vital signs monitoring, and documentation practices is beneficial.
Strong understanding of resident rights and behavioural management.
Ability to manage diverse teams and work effectively with individuals of varying backgrounds and needs.
Must pass all background checks required by facility policies.