Transfer Center Coordinator

Summary

Coordinates, prioritizes, and optimizes patient flow activities using critical thinking and prioritizing patient placement based on the most critical to the least critical patients. Serves as the primary contact for referring physicians requesting the services for continued patient care. Facilitates all patient transfers into and within the healthcare network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.

Job Duties

Monitors and assesses bed availability to ensure timely placement and determines whom to accept and/or place in the appropriate accommodations.
Collaborates with other departments for inpatient lateral transfers to ensure admission criteria are met, admit numbers are obtained prior to facility acceptance and transfer. Documents the required information within the patient's record.
Transcribes interactions on calls and documentation on transfers by the end of the shift.
Answers calls in the transfer center and coordinates the delivery of emergent information
Provides and assists physicians with emergent and non-emergent transfers, consults, and coordinates conference calls between providers and other calls received.
Triage and prioritize patient transfers to specialty care.
Identifies, resolves, and escalates major issues and service failures that impede success.


Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.


Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Minimum Qualifications

Associate’s Degree Graduate of an accredited school of nursing
3 years acute health care
Ability to work with minimum supervision and handle multiple tasks, critical thinking skills, nurse triage, prioritization skills, excellent communication skills, i.e. phone answering etiquette, interpersonal skills, and exhibit customer service principles.
Ability to recognize, analyze, and solve a variety of problems.
Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access.
Demonstrate the ability to adapt to change with a focus on patient care and throughput.
Time management and organizational skills.
Knowledge of hospital insurance and successful completion of hospital account creation.
RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or
NLC Compact State RN License - Interstate Commission of Nurse Licensure Compact Administrators Upon Hire
American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Preferred Qualifications

Bachelor’s Degree Nursing